You will usually receive your Trading Platform and Dashboard credentials within 5 minutes of receiving your payment confirmation. Your order won't be confirmed for Coinbase Commerce payments until the transaction has been validated by the blockchain, which could take some time depending on network traffic. You will receive your Trading Platform and Dashboard credentials within approximately 5 minutes of the blockchain verifying the payment.

Please check the spam, junk, promotion, etc. inboxes of your registered email if money has been deducted from your credit card, bank account, or cryptocurrency wallet and you have not received your account credentials for more than 12 hours. In the event that you are still unable to locate your welcome email, contact our live support chat and give them your registered email address and order number. A member of our Trader Success Team will then help you obtain your credentials and get back on track.

Please be aware that the Coinbase Commerce payment gateway only accepts payments made using the Ethereum network (ERC-20). If payments are made using another network, such as the Bitcoin Secure Channel (BSC), they will all be lost, and neither Coinbase nor The Forex Funder will be able to help.